From 0072df352ece9d16b5401a0d570ffab9027ae0b4 Mon Sep 17 00:00:00 2001 From: Peli de Halleux Date: Wed, 6 Dec 2017 08:52:07 -0800 Subject: [PATCH] more troubleshoot updates --- docs/device/windows-app/troubleshoot.md | 18 +++++++++++++----- 1 file changed, 13 insertions(+), 5 deletions(-) diff --git a/docs/device/windows-app/troubleshoot.md b/docs/device/windows-app/troubleshoot.md index d7550116..3bc8eaa0 100644 --- a/docs/device/windows-app/troubleshoot.md +++ b/docs/device/windows-app/troubleshoot.md @@ -1,6 +1,10 @@ # Troubleshooting downloads from the Windows 10 App -Is Windows App not downloading your program properly? Let's try to figure out why! +### ~ avatar + +Is the [Windows App](https://www.microsoft.com/store/apps/9pjc7sv48lcx) not downloading your program properly? Let's try to figure out why! + +### ~ ## Step 1: Check your cable @@ -15,7 +19,7 @@ If you can't see the drive: >Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data. * Try another USB port on your computer. -Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps. +Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. **Skip the rest of these steps**. ## Step 2: Check your firmware version @@ -26,10 +30,12 @@ It's possible that the firmware version on the @boardname@ needs an update. Let' ![](/static/mb/device/mb-drive-contents.jpg)
3. Look for a line in the file that says the version number. It should say **Version: \.\.\.** ![](/static/mb/device/details-txt.jpg)
-If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Follow the upgrade instructions described below at **Upgrade the firmware**. -If the version is higher than **0234** say **0241** or **0243** you have the right firmware. You can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps. -### Upgrade the firmware +If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Go to **Step 3** and follow the upgrade instructions. + +If the version is **0241**, **0243** or higher, **you have the right firmware**. You can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. **Skip the rest of these steps**. + +## Step 3: Upgrade the firmware 1. Put your @boardname@ into **MAINTENANCE Mode**. To do this, unplug the USB cable from the @boardname@ and then re-connect the USB cable while you hold down the reset button. Once you insert the cable, you can release the reset button. You should now see a **MAINTENANCE** drive instead of the **MICROBIT** drive like before. Also, a yellow LED light will stay on next to the reset button. ![MAINTENANCE gesture](/static/mb/device/maintenance.gif) @@ -39,7 +45,9 @@ If the version is higher than **0234** say **0241** or **0243** you have the rig 5. The upgrade is complete! You can open the **DETAILS.TXT** file to check and see that the firmware version changed to the match the version of the `HEX` file you copied. ### ~hint + If you want to know more about connecting the board, MAINTENANCE Mode, and upgrading the firmware, read about it in the [Firmware support page](https://support.microbit.org/support/solutions/articles/19000019131-how-to-upgrade-the-firmware-on-the-micro-bit). + ### ~