diff --git a/docs/device/windows-app/troubleshoot.md b/docs/device/windows-app/troubleshoot.md index b0a79ea9..d7550116 100644 --- a/docs/device/windows-app/troubleshoot.md +++ b/docs/device/windows-app/troubleshoot.md @@ -11,9 +11,9 @@ Make sure that your @boardname@ is connected to your computer with a micro USB c **If you can see the MICROBIT drive go to step 2**. If you can't see the drive: -* **Make sure that the USB cable is working.** +* Make sure that the USB cable is working. >Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data. -* **Try another USB port on your computer.** +* Try another USB port on your computer. Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps.