diff --git a/docs/faq.md b/docs/faq.md
index 340c0453..76337f92 100644
--- a/docs/faq.md
+++ b/docs/faq.md
@@ -1,6 +1,12 @@
 # Frequently Asked Questions
 
-## Where can I get a BBC micro:bit?
+### Where can I get a BBC micro:bit?
 
 More information at [http://uk.farnell.com/bbc-microbit](http://uk.farnell.com/bbc-microbit).
 
+
+## Troubleshooting
+
+### My micro:bit does not show up as a drive when I connect it to my computer.
+
+A common cause for this is a broken cable. Pick another USB cable and try it. Otherwise, try another computer as well.
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