From d710e4b3af9b650be4398862c53613c09fb81111 Mon Sep 17 00:00:00 2001 From: Abhijith Chatra <abchatra@microsoft.com> Date: Tue, 5 Dec 2017 17:19:06 -0800 Subject: [PATCH] Fixing documentaiton of troubleshoot to (#591) Give a logical jump for folks with right cable or firmware in troubleshoot documentation --- docs/device/windows-app/troubleshoot.md | 12 ++++++++---- 1 file changed, 8 insertions(+), 4 deletions(-) diff --git a/docs/device/windows-app/troubleshoot.md b/docs/device/windows-app/troubleshoot.md index 58b83888..b0a79ea9 100644 --- a/docs/device/windows-app/troubleshoot.md +++ b/docs/device/windows-app/troubleshoot.md @@ -8,13 +8,14 @@ Make sure that your @boardname@ is connected to your computer with a micro USB c ![MICROBIT drive](/static/mb/device/windows-microbit-drive.png) -If you can't see the drive: +**If you can see the MICROBIT drive go to step 2**. +If you can't see the drive: * **Make sure that the USB cable is working.** >Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data. * **Try another USB port on your computer.** -Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. +Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps. ## Step 2: Check your firmware version @@ -25,7 +26,8 @@ It's possible that the firmware version on the @boardname@ needs an update. Let' ![](/static/mb/device/mb-drive-contents.jpg)<br/> 3. Look for a line in the file that says the version number. It should say **Version: \.\.\.** ![](/static/mb/device/details-txt.jpg)<br/> -If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Follow the upgrade instructions described next. +If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Follow the upgrade instructions described below at **Upgrade the firmware**. +If the version is higher than **0234** say **0241** or **0243** you have the right firmware. You can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps. ### Upgrade the firmware @@ -38,4 +40,6 @@ If the version is **0234**, you **NEED** to update the [firmware](/device/firmwa ### ~hint If you want to know more about connecting the board, MAINTENANCE Mode, and upgrading the firmware, read about it in the [Firmware support page](https://support.microbit.org/support/solutions/articles/19000019131-how-to-upgrade-the-firmware-on-the-micro-bit). -### ~ \ No newline at end of file +### ~ + +