# Troubleshooting downloads from the Windows 10 App
### ~ avatar
Is the [Windows App](https://www.microsoft.com/store/apps/9pjc7sv48lcx) not downloading your program properly? Let's try to figure out why!
### ~
## Step 1: Check your cable
Make sure that your @boardname@ is connected to your computer with a micro USB cable. You should see a **MICROBIT** drive appear in Windows Explorer when it's connected.
**If you can see the MICROBIT drive go to step 2**.
If you can't see the drive:
* Make sure that the USB cable is working.
>Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data.
* Try another USB port on your computer.
Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. **Skip the rest of these steps**.
## Step 2: Check your firmware version
It's possible that the firmware version on the @boardname@ needs an update. Let's check:
1. Go to the **MICROBIT** drive.
2. Open the **DETAILS.TXT** file.
3. Look for a line in the file that says the version number. It should say **Version: \.\.\.**
If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Go to **Step 3** and follow the upgrade instructions.
If the version is **0241**, **0243** or higher, **you have the right firmware**. You can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. **Skip the rest of these steps**.
## Step 3: Upgrade the firmware
1. Put your @boardname@ into **MAINTENANCE Mode**. To do this, unplug the USB cable from the @boardname@ and then re-connect the USB cable while you hold down the reset button. Once you insert the cable, you can release the reset button. You should now see a **MAINTENANCE** drive instead of the **MICROBIT** drive like before. Also, a yellow LED light will stay on next to the reset button.
2. **[Download the firmware .hex file](https://microbit.org/guide/firmware/#update-firmware)**
3. Drag and drop that file onto the **MAINTENANCE** drive.
4. The yellow LED will flash while the `HEX` file is copying. When the copy finishes, the LED will go off and the @boardname@ resets. The **MAINTENANCE** drive now changes back to **MICROBIT**.
5. The upgrade is complete! You can open the **DETAILS.TXT** file to check and see that the firmware version changed to the match the version of the `HEX` file you copied.
### ~hint
If you want to know more about connecting the board, MAINTENANCE Mode, and upgrading the firmware, read about it in the [micro:bit firmware guide](https://microbit.org/guide/firmware).
### ~
## Step 4: Wait for the driver updates
Once you've updated the firmware, Windows will detect the updated device and install the drivers necessary to enable communication with the @boardname@. This step happens in the background and may take a minute or two.
## Step 5: Drag and drop a fresh .hex file
If different editors were used with this board, it may need a reset to bring it back to a known-good state. Do this by dragging a ``.hex`` file containing a simple program onto the drive. You can use the one here. Click on the **Download** icon below the blocks, then drag and drop the file onto the @drivename@ drive.
```blocks
basic.forever(function() {
basic.showString("OK")
})
```