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Fixing documentaiton of troubleshoot to (#591)

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Give a logical jump for folks with right cable or firmware in troubleshoot documentation
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Abhijith Chatra 2017-12-05 17:19:06 -08:00 committed by GitHub
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10
docs/device/windows-app/troubleshoot.md
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@ -8,13 +8,14 @@ Make sure that your @boardname@ is connected to your computer with a micro USB c
![MICROBIT drive](/static/mb/device/windows-microbit-drive.png)
If you can't see the drive:
**If you can see the MICROBIT drive go to step 2**.
If you can't see the drive:
* **Make sure that the USB cable is working.**
>Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data.
* **Try another USB port on your computer.**
Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem.
Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps.
## Step 2: Check your firmware version
@ -25,7 +26,8 @@ It's possible that the firmware version on the @boardname@ needs an update. Let'
![](/static/mb/device/mb-drive-contents.jpg)<br/>
3. Look for a line in the file that says the version number. It should say **Version: \.\.\.**
![](/static/mb/device/details-txt.jpg)<br/>
If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Follow the upgrade instructions described next.
If the version is **0234**, you **NEED** to update the [firmware](/device/firmware) on your @boardname@. Follow the upgrade instructions described below at **Upgrade the firmware**.
If the version is higher than **0234** say **0241** or **0243** you have the right firmware. You can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem. Skip the rest of these steps.
### Upgrade the firmware
@ -39,3 +41,5 @@ If the version is **0234**, you **NEED** to update the [firmware](/device/firmwa
### ~hint
If you want to know more about connecting the board, MAINTENANCE Mode, and upgrading the firmware, read about it in the [Firmware support page](https://support.microbit.org/support/solutions/articles/19000019131-how-to-upgrade-the-firmware-on-the-micro-bit).
### ~