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Peli de Halleux 2017-12-05 09:01:08 -08:00
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docs/device/windows-app/troubleshoot.md
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@ -6,9 +6,12 @@ Is Windows App not downloading your program properly? Let's try to figure out wh
Make sure that your @boardname@ is connected to your computer with a micro USB cable. You should see a **MICROBIT** drive appear in Windows Explorer when it's connected.
![MICROBIT drive](/static/mb/device/windows-microbit-drive.png)
If you can't see the drive:
* Make sure that the USB cable is working. Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data.
* **Make sure that the USB cable is working.** Does the cable work on another computer? If not, find a different cable to use. Some cables may only provide a power connection and don't actually transfer data.
* **Try another USB port on your computer.**
Is the cable good but you still can't see the **MICROBIT** drive? Hmm, you might have a problem with your @boardname@. Try the additional steps described in the [fault finding](https://support.microbit.org/support/solutions/articles/19000024000-fault-finding-with-a-micro-bit) page at microbit.org. If this doesn't help, you can create a [support ticket](https://support.microbit.org/support/tickets/new) to notify the Micro:bit Foundation of the problem.

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docs/static/mb/device/windows-microbit-drive.png vendored Normal file
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