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updates to troubleshoot page

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Peli de Halleux 2018-05-01 08:48:02 -07:00
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docs/troubleshoot.md
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@ -2,6 +2,33 @@
If your're having trouble getting your code onto the EV3 Brick, try these steps to see if you can fix the problem.
## Check your **@drivename@** firmware
MakeCode requires the firmware version **1.10E** or up.
### ~hint
Firmware is the software that runs all the basic operations on your brick. Your programs run with the firmware to make the @boardname@ do all the things you want it to do. Your brick comes with the firmware already installed. You could have a brick with an older version of firmware that needs updating in order for it to work properly with MakeCode.
### ~
To check the version on your brick,
* go to the **Settings** menu (wrench symbol)
* select to **Brick Info**
![Brick Info menu](/static/setup/brickinfo.jpg)
* check the version under **Brick FW:**
![Brick Firmware version](/static/setup/brickfw.jpg)
If you cannot find the **brick info** or the version is less than **1.10E**, **you need to upgrade your firmware**.
**To update your firmware, use the [EV3 manager](https://ev3manager.education.lego.com/)** or follow these instructions: [Updating and Resetting Firmware](https://www.lego.com/en-us/service/help/products/themes-sets/mindstorms/updating-and-resetting-lego-mindstorms-ev3-firmware-408100000007884).
If your EV3 Brick isn't connected to the internet through a computer, or with some other mobile device, you'll need to do a manual update of the firmware. Read the instructions in the **Manual Firmware Update** section of the [Firmware Update](https://education.lego.com/en-us/support/mindstorms-ev3/firmware-update) support page.
## Can I see the **@drivename@** drive on my computer?
When your EV3 Brick is connected to your computer, you should see a new drive called **@drivename@** attached.
@ -31,24 +58,6 @@ If you think your USB connection is good and you still can't see your **@drivena
You can also watch this [How to Reset](https://www.lego.com/en-us/videos/themes/mindstorms/how-to-reset-the-ev3-p-brick-fbcbdbed398e4e12a7ce30fa662c54be) video to see how to do a reset.
If you try a reset and the **@drivename@** drive still doesn't appear, or you attempted a download and it didn't copy to the brick, you might need a firmware update.
## What's a firmware update and how do I get one?
Firmware is the software that runs all the basic operations on your brick. Your programs run with the firmware to make the @boardname@ do all the things you want it to do. Your brick comes with the firmware already installed. You could have a brick with an older version of firmware that needs updating in order for it to work properly with MakeCode.
To update your firmware, follow these instructions: [Updating and Resetting Firmware](https://www.lego.com/en-us/service/help/products/themes-sets/mindstorms/updating-and-resetting-lego-mindstorms-ev3-firmware-408100000007884).
### ~hint
**Offline firmware update**
If your EV3 Brick isn't connected to the internet through a computer, or with some other mobile device, you'll need to do a manual update of the firmware. You need to have the firmware file already downloaded and available on the computer connected to the brick.
To do this, read the instructions in the **Manual Firmware Update** section of the [Firmware Update](https://education.lego.com/en-us/support/mindstorms-ev3/firmware-update) support page.
### ~
## LEGO Support
If you've checked everything here and can't get the **@drivename@** drive to show up on your computer, you can't make the brick reset, or your program just won't download, then try the [Troubleshooting Walkthrough](https://www.lego.com/en-us/service/help/products/themes-sets/mindstorms/lego-mindstorms-ev3-troubleshooting-walkthrough-408100000009798).